Development of a modern finance management and customer service system for the largest water supply company in Lithuania
Asseco Lithuania (acting in a consortium with Alna Business) signed a contract with UAB "Vilniaus vandenys" regarding development and deployment of the finance management, accounting and customer service information system (FAVAKA)."Vilniaus vandenys" is the largest water management company in Lithuania, supplying drinking water and managing wastewater to more than 560,000 citizens.
The goal of the project is to optimize the processes of financial accounting, management accounting, customer service and all services provided to customers, as well as the submission of payment documents for services, and deploy information system that allows more efficient organization of the company's activities.
The FAVAKA system will consist of three main modules: customer service (CRM), accounting (billing) and financial accounting, which together will help managing customer referrals, service provision, user logins, marketing actions, accounting of all services and settlements, general accounting, accounting of fixed assets, inventories, sales, settlements and purchases, also performing analysis and creating reports. One of the most interesting tools of the customer service module planned during the development of the system is a mobile application working in "online" and "offline" modes. The app will have a functionality of using fingerprint scanning instead of a password, making a call to a customer, etc. FAVAKA will be integrated with various internal and external systems, such as Centre of Registers, State Tax Inspectorate, Social Insurance Fund, etc. Data will be migrated to FAVAKA from the existing information systems.
The FAVAKA has strict requirements for system speed performance, expandability, data security and recovery.
Asseco Lithuania has been working in the field of developing finance management systems for more than 20 years. We have developed the Finance management and accounting information system for the Ministry of Education & Science and its subordinate institutions, Finance management system for the Ministry of Finance, State Treasury finance management and accounting information system, Budget and finance management system for the Presidential Office, Budget planning system for Ministry of National Defense, Accounting and finance management system for the courts of Lithuania and many others. The company also provides accounting and payroll software for private companies.
The contract will be executed until 2026.